Frequently Asked Questions
Everyone wants to be heard and understood. At Apexion Elite Bank, our core goal is to easily connect with people and understand their preferences.
Our team is here to help you.
We help your needs to receive payments faster
1. Contact Customer Support: If you’re unable to reset the PIN yourself, reach out to the customer support. Be prepared to verify your identity, which might include providing personal information or recent account activity.
2. Check for Account Recovery Options: Some accounts let you set up backup security methods or even a recovery email or phone number during registration, so check if you have one set up.
3. Review Account Security Settings: Once you’ve regained access, consider setting up alternative security methods (like a backup PIN or two-factor authentication) to make recovery easier in the future.
Click on the secure login button on the header and the get started button.
1. Review the Terms of Service: Look through the terms and conditions or community guidelines to understand why accounts might be banned. This might give you insight into the potential reason for your ban.
2. Check the Ban Notification: Reason for the ban is sent either through email or within the app/website. Read this carefully to understand the violation or issue.
3. Submit an Appeal: Prepare any information that could support your appeal, like account activity records, screenshots, or a description of what you believe happened.
4. Contact Customer Support: If there isn’t a clear appeal process, try reaching out to the platform's support team. Be polite, and clearly explain your case and any circumstances that might help, such as if you believe the ban was a mistake or if someone else accessed your account.
5. Wait for a Response: The review process can take time, so patience is key. Avoid creating new accounts while waiting, as this can sometimes lead to more restrictions if it’s against the platform’s policy.
6. Learn from the Experience: If your appeal is denied, take note of the platform's guidelines to avoid issues with future accounts. Sometimes, bans are temporary, so check if there's a timeline for when you might regain access.
Request a New PIN by Mail: we can mail a new PIN, though this process may take a few days. This option might be available online or through customer support
Request a Change of Number by Mail: Although this process may take a few days. This option might be available online or through customer support
Contact our support team. They will help you with all the issues you are facing
Brought to you by Apexion Elite Bank LLC
Apexion Elite Bank. is a leading full-service commercial Bank operating through a network of more than 600 branches and service outlets, spanning three continents, 12 countries and 31 million customers. The Bank employs 28,000 people in its operations in America and has subsidiaries in Sub-Saharan Africa and the United Kingdom (with a branch in Dubai, UAE) and representative offices in China, Lebanon and India.
